Privacy Policy

Dream Property Real Estate W.L.L. (“Dream Property,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit a property inquiry, communicate with us or use our real estate services.

Dream Property Real Estate W.L.L. is a licensed real estate brokerage operating in the State of Qatar under Real Estate Brokerage Licence No. 602.

Depending on how you interact with us, we may collect:

• your name;

• telephone and mobile number;

• email address;

• nationality, language preference or country of residence where relevant;

• property preferences and requirements;

• preferred location, property type, number of bedrooms and budget;

• buying, selling, leasing or investment requirements;

• preferred move-in or purchase timeframe;

• information submitted through website forms and advertising lead forms;

• communications through telephone, email, SMS, WhatsApp and other channels;

• viewing requests and records relating to property inquiries;

• newsletter and marketing preferences;

• information you voluntarily provide to our employees or agents;

• technical information such as IP address, browser type, device information and website usage data;

• cookie identifiers and information relating to interactions with our website and advertising, where applicable.

We ask users not to provide unnecessary sensitive personal information through general website inquiry forms.

We may collect personal information directly from you when you:

• submit a form on our website;

• request property details or a viewing;

• submit an inquiry through a property portal;

• complete a lead form on an advertising platform;

• contact us by telephone, email, SMS or WhatsApp;

• subscribe to a newsletter or marketing communication;

• create or use a saved search or similar website feature;

• visit our office or interact with our employees or agents;

• participate in a campaign, event or promotion.

We may also receive information from property portals, advertising platforms, social media platforms, referral partners and other third parties when you have used those channels to contact us or request our services.

We may use personal information to:

• respond to property inquiries;

• understand your property requirements;

• recommend relevant properties;

• arrange and manage property viewings;

• connect you with appropriate agents, property owners, landlords, developers or other relevant parties;

• provide brokerage and related real estate services;

• follow up on inquiries and service requests;

• manage customer and lead records;

• communicate with you through your preferred channels;

• send requested property information and updates;

• send newsletters or marketing communications where appropriate;

• improve our website, services and customer experience;

• measure the performance of our marketing campaigns;

• create relevant advertising audiences and conduct retargeting where permitted and appropriate;

• detect misuse, fraud or security threats;

• maintain business records;

• comply with legal and regulatory obligations;

• establish, exercise or defend legal claims.

We may receive personal information when you submit a lead form through an advertising or social media platform.

The information we receive depends on the form and may include your name, telephone number, email address, property preferences, budget and other information you choose to provide.

Once we receive this information, we may use it to respond to your inquiry, contact you regarding relevant properties and manage your request in our customer or lead management systems.

Your use of the relevant advertising or social media platform is also subject to that platform’s own privacy practices.

If you contact us through WhatsApp or another messaging service, we may process your telephone number, profile information made available through the service, messages, property requirements and other information you choose to share.

We may retain relevant business communications for customer service, follow-up, transaction management and record-keeping purposes.

Your use of any third-party messaging service is also subject to the privacy practices of that service provider.

We may store inquiry and customer information in customer relationship management systems, spreadsheets, business communication tools or other authorized systems used to manage our real estate operations.

Access should be limited to authorized personnel and service providers who require the information for legitimate business purposes.

Where appropriate, we may send information about properties, services, market updates or offers that may be relevant to you.

You may ask us to stop sending direct marketing communications at any time by using an available unsubscribe option or by contacting us using the details provided below.

Stopping marketing communications does not prevent us from sending necessary communications relating to an active inquiry, requested service or transaction.

We may use advertising technologies to measure campaign performance, understand website interactions and show more relevant advertisements.

Depending on your consent choices and the technologies used on our website, this may involve cookies, pixels or similar technologies.

Further information is provided in our Cookie Notice.

We may share personal information, where reasonably necessary, with:

• authorized employees and real estate agents;

• property owners and landlords;

• property developers;

• parties involved in a requested property transaction;

• website, hosting and IT service providers;

• CRM and business software providers;

• communication and messaging service providers;

• analytics and advertising service providers;

• professional advisers;

• government, regulatory, judicial or law-enforcement authorities where legally required.

We do not sell personal information as a standalone commercial product.

Some technology, communication, analytics, advertising or cloud service providers may process information outside Qatar.

Where this occurs, we seek to use appropriate service providers and safeguards as required for the relevant processing and applicable law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, inquiry management, transaction records, legal obligations, dispute resolution and legitimate business record-keeping.

Retention periods may vary depending on the nature of the information and the relationship with you.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal and operational requirements.

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Subject to applicable law and relevant exceptions, you may contact us to:

• request information about personal information we hold about you;

• request correction of inaccurate information;

• request deletion where applicable;

• object to or request restrictions on certain processing where applicable;

• withdraw consent where processing depends on consent;

• stop receiving direct marketing communications.

We may need to verify your identity before acting on certain requests.

Our real estate services are not directed to children.

We do not knowingly seek to collect personal information from children through general property inquiry and marketing forms.

16. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices.

We encourage users to review the privacy information provided by those third parties.

We may update this Privacy Policy to reflect changes in our services, technologies, business practices or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.